FAQs

 

1. How can I contact you?

You can reach us via email at mumkindusa@gmail.com. We strive to respond to all inquiries promptly and provide the assistance you need.

2. Where are your products shipping from?

Our products are shipped from various locations, primarily from our suppliers to ensure timely delivery. We work with trusted partners to maintain high standards of quality and efficiency.

3. Can I get a refund on my products?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is in its original condition and packaging.

4. What are the conditions for a refund?

To be eligible for a refund, your item must be unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

5. How do I initiate a return?

To start a return, please contact us at mumkindusa@gmail.com. We will guide you through the return process and provide the necessary instructions.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

7. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, we do not accept returns on sale items or gift cards.

8. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it as quickly as possible.

9. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item you desire.

10. Do you offer international shipping?

Yes, we offer international shipping to various locations. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.